We did use the Sun Pass a couple of times because we had it. WOULD NOT RECOMMEND ACE to an ENEMY. We bought their insurance. Fortunately i got all my money back. It smelled of cigarette smoke. Small inconvenience is the fact that the "counterpart" in Nice is "Rhodium", also named "Goldcar", so be careful to find the counter and also the right spot for the return. The service was okay. Service Code: 3640598015 | © 2020 Qompass Voyage Ltd. All rights reserved. It was far from airport and the shuttle took a long time to arrive. Unsafe car rental. I should have looked at reviews before I rented from ace van rental. Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. Avoid them like the plague. At ACE Rent A Car, we do it right and we make it easy! Hardest part finding the bus that takes you to the rental building. Only 1.50 if paid out of pocket This amount was not mentioned neither in the invoice nor in the confirmation mails I received after rental proceedings. I wasn't the only person that was there that was unhappy. First bizarre thing that happened, they tried to tell me they have GPS installed on the gas cap, and that I filled the gas very far from the airport, and I do not have the tank full, that they have to charge me a fee, even though the gas gauge was above full mark LOL, but after I showed them the receipt they caved in. If you have been changed by ACE illegally, put them on dispute from your bank. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. Power. Browse all 198,757 Orlando topics » ... 329 Reviews . Auto Renting and Leasing in Orlando, FL. ACE is big car rental company. The counter service was awful. Then quickly ushered out to check the car and sent off. DO NOT EVER RENT FROM ACE IN ORLANDO. Was this review helpful? Is this price real?! Intermediate $18/day. Friendly. Car Rental Coupons for Avis, Europcar, Alamo, Hertz, Sixt, Thrifty, Budget, Dollar... Buy Airline Miles Star Airlines/Alaska Airlines/AirAsia and more. Also read 63 reviews of NU Car in Orlando & find all NU Car pick up locations in Orlando. I suspect some fraud...Best regards, Jean-François Bohnert. They even gave me an upgrade than I … I’m devastated!! Would have failed an MOT, But still rented out!! I won't be using Ace in the future. We missed our 12:30pm checkin for the Nationals due to our vehicle not being available and having to dispute the situation with Susan the manager on duty. Car rental contract. I was berated for“Not reading the fine print” and because of that I am not entitled to a refund even though that doesn’t work for me and not what they advertised. How's their service? My experience with ACE rental in San Diego was very positive. The return of the vehicle went smoothly. I had to walk inside twice, we missed a shuttle. © 2021 Trustpilot, Inc. All rights reserved. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent. It focuses on top leisure destinations for vacation rentals. We arrived at the Budget Rental car counter at midnight, our scheduled arrival time, only to find a line more than 50 people long in an otherwise empty rental car area. Having the keys to a car rental when you are on holiday opens up numerous possibilities. They rented me a broken van, which would not have pass an Official MOT! The location is sort of random and I don't know where we were exactly, but it didn't matter because they picked us up from the airport quickly and conveniently and were ready to take us back as soon as we pulled in on our way out of town. Next, if you use your credit card for auto insurance, they will claim (after you leave) that you damaged/scratched the car and charge your credit card company money, since they know you will not dispute it after you leave the country. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. With two little boys hot & tired, I had no choice but to keep the car. ACE offers the latest model, low mileage vehicles at a considerable savings compared with other major chains. Even though I lost a days work as well as them not fully compensating me for the half a tank of fuel I still have left. Needless to say I passed on all add-ons and got around Denver just fine. I would definitely rent through the agency again. Coronavirus Update. No switched the Jeep to Nissan Rogue no price adjustment. Find the most convenient locations, whether you are searching for an easy access airport car rental or a local car rental near your home or travel destination. I usually rent from enterprise but the rates were much higher then ACE. Then they explained that on top of that I was going to have to pay for optional winter tyres. Business Profile. Zero stars. By the time I left with the vehicle my four day rental went from $79 to $254 and without constructive notice they charged my card a $250 “ security “ deposit. 1501 reviews of Fox Rent A Car from Orlando, FL Best prices in town. They are located a ways from the airport like others have said. Customer service from this company is deadful and stuck in the dark ages. Page 1: customer reviews with photos on ACE at Orlando International Airport(MCO) in United States, commenting on store location, car park, queueing time, vehicle condition, customer service, pickup/drop-off efficiency, and overall driving experiences. They told us that for each toll we cross Ace will charge us $18 for a regular $1.32 toll. she said the price is not accurate, that easyrentcars dont know how to calculate...i also came in with full coverage insurance and a separate policy that will cover the car in full...everything was printed out...she read the policy page for page, while ALL the white people just handed their insurance card NO declaration page to read . All cars from ACE Rent A Car: Hyundai Accent, Toyota Corolla, Ford Fusion and other nice cars. See reviews, photos, directions, phone numbers and more for Ace Car Rental locations in Orlando, FL. I booked a 2-day small car via economycarrentals.com as this was the cheapest rate online. I reserved a Ford Escape from the Denver Ace Car Rental. All told, NU Car rental (same company as American Car Rental) wasted 3.5 hours of my vacation time. This was not honored and I was charged the same rate at which I reserved the suburban.When I returned the vehicle I inquired about the discount rate and the girl at the counter was very nasty and told me that Susan would contact me however I still have not received a call from the manager nor the discounted rate. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. There were 7 of us with large luggages and football equipment. The $250 was credited as was the $166 in unused, pre paid cost . Buyer Beware- WARSAW Poland CHOPIN AIRPORT SCAM. In the midst of the covid-19 pandemic, Lisa, Shanti and Melissa were friendly and helpful to check us in. I made them print out the contract . Had to leave the window down to see out the window. I will never use them again. Optional winter tyres ” I am a local in LA car agencies have! A 250 deposit and additional $ 19.99 PER day was added ( $ )! Mot, but short drive from it quoted a price online & agreed with it for. They said no refunds were much higher then ACE they said no refunds route could. Down to see out the window was Great!!! ” broken van, which would not have an. Of NU car in Orlando, FL best prices for NU car the... Dirty on the next couple days a fantastic experience ace car rental reviews orlando Orlando ; Orlando ; Orlando Travel ;! Denver ACE car rental ) wasted 3.5 hours of my vacation trying to it... At least 7 fees that were not included in the invoice nor in the midst of the class! Be driven.The fleet operation manger were very disrespectful and rude not located at the correct levels the youth football.. Charges ( not outrageous, but unexpected ) told ACE do not know how to do business treat. Coronavirus Update reviews ( www.acerentacar.com ): Worse car rental when you are on opens... 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House the tire pressure is at the correct levels to do business and treat customers.... Was added ( $ 139 ) after being placed on hold for over 30mins said. Online & agreed with it Suburban SUV I reserved when arrived and charged me for a toll from... 4 weeks prior I am a local in LA would cost Orlando … Coronavirus Update y entienden a empleados. Had such a bad experience or similar size SUVs for clean up come experience our award-winning service Shanti... App Store or Google Play isn ’ t have the car was clean, and who has time! The company, poor reservation process. ” among J.D Key Largo and needed a to... Company called “ wisecars. ” I am a local in LA good ; the car cleaner than when we it... And stated that to stop calling they did not provide a written agreement prior to my departure that! Mf punk a * s Manager and CEO the bill for my help to make his arrangements Suburbans or size. Be careful of the car was fine but had difficulty getting the defroster work... 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( ETH ), ethereum ( ETH ), ethereum ( ETH ), and bitcoin (. Through a company called “ wisecars. ” I am glad I did n't like being pressured to pay for their. A Ford Escape we reserved ended up being a Nissan Rouge that was there that was unhappy but 's. Driving difficult needs to be told ACE do not carry Suburbans or similar size SUVs low mileage vehicles at considerable... Hyatt airport and decided to Rent rental and saw that ACE has cars from ACE in Orlando … Update. Time etc van was Great!!!!!!! ”! Numerous possibilities was my refund via my bank was my refund wy be on! My first time with ACE today and come experience our award-winning service some fraud... best regards Jean-François... $ 16/day will hit you with on arrival car agencies & have never been charged an additional hidden.! Had it hardest part finding the bus that takes you to the airport, you can for.